Shipping policy

Delivery Time:

Estimated delivery: 8–15 business days (includes processing and shipping).

Order Processing:

We will process your order within 1–3 business days, Monday through Saturday, except Sundays and public holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Tracking:

We'll send you tracking details by email once your order has been dispatched.

If you have not received your tracking details within 6 business days of placing your order, please contact us at info@goldenserenade.co.

Unexpected Delays:

Please note that delivery times are estimated and may vary due to external factors such as postal delays, severe weather, or holiday periods.

During high-demand periods such as Valentine's Day, Mother's Day, and Christmas, delivery may take an additional 2–3 working days.

If your package is taking longer than expected to arrive, please contact us and we will work with you to resolve the situation.

Failed Delivery:

If a package cannot be delivered due to an incorrect or incomplete shipping address provided by the customer, the customer's failure to receive the package, or refusal to collect the package, it may be returned to the sender.

Any return shipping costs or other charges incurred as a result may be deducted from the order refund.